Shipping Policy

After ordering online, you will receive an email confirmation from PayPal containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via courier within 7 working days; however if goods are unavailable delivery will take a little longer.

If you wish to query a delivery please contact us at support@mylifesmart.net.au .

Refund Policy

If for any reason you are not completely satisfied with your purchase we will give you a 14days money-back guarantee from the time you receive the goods. Please email us at support@mylifesmart.net.au within that time if you are not satisfied with your purchase so that we can resolve any problems. This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Genesis Biotech Pty Ltd. will not be responsible or parcels lost or damaged in transit if you choose not to insure.

If you have any enquiries regarding this document and the payment services offered by PayPal please visit our website at www.paypal.com